The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do.
大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
我们聘用勤奋上进的人才作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望我们的同事能够:
Commitment to supportive teamwork and open communication
拥有良好的团队合作精神，并畅所欲言的沟通
Responsibility for Ｏngoing enhancement of their skills and performance
持续的提高他们的工作技巧和表现
Recognition of personal accountability for their own actions and the outcomes of those actions
能够意识到自己行为所代表的责任及会导致的后果
An understanding of the effect of their behavior Ｏn our guests, their fellow employees and the reputation of the Company
充分了解自己行为会对客人、同事以及公司的形象产生的影响

Join Our Team 加入我们
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for Ｏne another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."
Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待
四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获 财富 杂志评为一百家最理想的工作机构之一。

Key Responsibilities 主要工作职责

1. Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.

2. Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.

3. Collect and register the guest information. Ensure all application form is fully completed. 

4. Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card.

5. Deliver the latest F&B and hotel promotion information to customers in time and follow Ｏn the reservation, payment and other related work.

6. Concern Ｏn all the demand change trend and feedback of customer, analysis the reason and provide according to advice to Project Director and Sales Manager.

7. Ensure to achieve the monthly sales target.

1. 回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。

2. 熟练会员卡的各项信息及酒店设施，能专业地带领客户参观酒店。

3. 跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的。

4. 提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。

5. 及时向客户发布最新的餐饮级酒店促销信息，跟进预定、收款及其他相关工作。

6.  随时关注客户的需求变化、反馈意见，定期向餐饮销售部项目总监、销售经理汇报并提出建议与意见。

7. 确保每月销售目标的完成。

Preferred Skill and Qualification 任职要求

1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

2. Minimum Ｏne year of administrative experience preferably in a hospitality or restaurant related field or other equivalent experience is required.

1. 大专以上学历，酒店/餐厅管理专业或有同等经验者优先。

2. 至少一年酒店或餐饮相关行业的销售工作经验。

Learn more about what it is like to work at Four Seasons – Visit us:
想要了解更多，请登录以下网站并关注我们：
四季酒店官网职业机会：http://jobs.fourseasons.com/